Shipping & Delivery Policy
Last updated: October 15, 2026
This policy explains how and when we ship orders placed at leffet-papillon.com.
Where we ship
We currently ship to addresses within the United States. We do not ship internationally at this time.
Shipping cost
Standard shipping is a flat rate of $10.00 per order within the United States, regardless of the number of items.
Processing and delivery times
- Processing: most orders are prepared and shipped within 2 to 5 business days. Some products are made or branded on demand and may take longer.
- Delivery: once shipped, standard delivery usually takes 3 to 10 business days depending on your location.
- Business days are Monday through Friday, excluding U.S. federal holidays. Estimates are not guarantees.
Fulfillment and multiple packages
Orders are packed and shipped by our fulfillment partner. Items in one order may ship separately and arrive on different days.
Tracking
When your order ships you will receive an email with tracking information. Tracking may take up to 48 hours to update.
Addresses
Please check your shipping address carefully at checkout. We cannot be responsible for orders delivered to an incorrect address that you provided. Some carriers cannot deliver to P.O. boxes; if we cannot deliver to yours we will contact you.
Delays, lost, or damaged packages
Weather, carrier issues, and high volume can cause delays. If your package has not arrived within 14 days of shipping, arrives damaged, or is lost in transit, contact us and we will work with the carrier and our fulfillment partner to make it right. See also our Refund & Returns Policy.
Contact us
If you have questions, contact us at hello.leffetpapillon@gmail.com or (210) 726-6189, Monday through Friday, 8 am to 5 pm.